Refund policy

We sell digital files, not physical goods. Please check the formats and software requirements on the product page before purchasing.

14-day satisfaction window

Email support@glowcraftedstudio.com within 14 days of purchase if the files are not right for you. Include your order number and the item name. We will offer a fix or a refund; you do not need to mail anything back. Duplicate charges and defective or incorrect files will be corrected or refunded. If a purchase is refunded, delete the downloaded files and stop new commercial use of that purchase.

Membership

Membership renews at the interval selected at checkout. Cancel future renewals through your customer account before the renewal date. Cancellation preserves access until the paid-through date; it does not automatically refund earlier payments. Email support@glowcraftedstudio.com within 14 days of a membership charge to request a refund under the same satisfaction window.

Approved refunds are sent to the original payment method. Your bank or payment provider controls when the credit appears. This policy does not limit rights that applicable law gives you.